Practice Support Access

A helpful guide to navigating conversations and logistics pertaining to COVID-19 in your office. Feel free to use this at your leisure and share with your colleagues.


Ohio Hospital Association (OHA) COVID & Payor Overview

  • This will provide the most up to date briefing of our payor "State of Union'

Telemedicine Capabilities with Payors

Annual Wellness Visit Payor Naunces

  • Detail on what is currently acceptable at this point in time

Key Points:

  • Payors are expanding and relaxing regulations for providing patients with Telehealth services
  • Member communication related to the relaxing and/or waving of copays for COVID testing and telehealth services
  • Prior Authorization relaxation for Telehealth, SNF, IRF, LTACH and other service areas
  • Online drug refill/prescription options changes
  • Relaxation on provider claims submission
  • Behavioral Health service options for patients/members 24 hours per day


General Small Business Guidance & Loan Resources Link – Website to get a condensed set of documents needed to pursue universal aid under Coronavirus Aid, Relief, and Economic Security (CARES) Act

Paycheck Protection Program Application (v1) – Universal Application to submit by Friday, April 3rd, 2020.

KPP/PHA Preferred Vendor:

U.S. Bank SBA Loan Process


Contact: Kimberly A. Pallanta

Cell: 215-805-3286
Office: 937-202-0072
Fax: 1-888-654-7266